Products · Stage 05 — Claim & Settle

ClaimsDrive

Experience the future of claims management.

What it is

What is ClaimsDrive?

ClaimsDrive is your all-in-one solution for insurance claims.

It is designed to turbocharge claims operations, ensuring quicker, more effective lifecycle management while reducing the cost per claim.

Ensure the highest standard of customer-claim and provider-experience management with ClaimsDrive’s intuitive functionality.

Inside the product

Every claim, from notification to closure

One record carries the claim through triage, reserve, documents and litigation — so nothing is reconstructed from email when a file is escalated.

05 Claim & Settle

Where ClaimsDrive sits in the lifecycle

Cost per claim falls where the straightforward ones stop touching a human at all. The Claims Agent runs on ClaimsDrive — triaging first notice of loss, settling the simple claims straight through, and handing adjusters the contested ones with the evidence already assembled.

Capabilities

Everything the claims floor runs on

End-to-end claims handling

Manage the entire claims process, from submission to settlement.

Ask Dot to file and track a claim.

Instant claim processing

Immediate approvals for eligible products, with rules you control.

Vision-based assessments

Advanced vision technology for accurate, consistent claim assessment.

Paperless processing

Digital claims handling that is more secure and more sustainable.

Secure instant payments

Efficient payment transfers with fraud risk minimised.

Customisable business rules

Adapt and enforce rules tailored to your book and your regulator.

Real-time case monitoring

Progress and status updates as they happen.

Ask Dot for the status of any case.

Omni-channel experience

A seamless claims experience across every communication channel.

Provider registration & empanelment

Register and manage service providers in one place.

Network management

Oversee and optimise your insurance network operations.

Automated workflows

Automate repetitive tasks to streamline processing and raise throughput.

AI, ML and rule-based consistency

Consistent and fair assessment across every assessor and every case.

Fraud control mechanisms

Anomaly checks and data cross-referencing to detect and prevent fraud.

Agents flag anomalies against past-case patterns.

Prefill assistance

Improve efficiency with prefill assistance and OCR technology.

Tariff management

Manage and update tariff schedules for accurate pricing.

Third-party bolt-ons

Integrate third-party tools and services without a rebuild.

Data analytics

Insights that optimise claims processes and sharpen decision-making.

Why teams implement it

Reasons to implement ClaimsDrive

  • Fully digital claims processing
  • Reduced claim settlement time
  • Better business agility
  • Tripled human efficiency
  • Enhanced oversight and monitoring
  • Improved decision making
  • Higher operational precision
  • Elevated customer satisfaction
  • Cost efficiency
  • Enhanced fraud detection
In production

How our customers are growing with our products

We placed our faith on iorta to deliver a bespoke lead management system for our newly launched direct marketing channel. They also extended their services to co-drive the platform’s adoption by defining clear training and feedback loops.

Shashank ChapekarChief Distribution Officer, Manipal Cigna Health Insurance

We manage business opportunities and renewal collection processes across channels using Salesdrive from iorta. This has also helped us transition from a digital-focused to a digital-first enterprise.

Anup SethChief Retail Officer, Edelweiss Tokio Life Insurance
Let’s connect

Start with one workflow.
Not a platform programme.

Book a 15‑minute call. We will tell you which of your workflows is worth an agent first — and which is not.

Corporate office

MIDC, Andheri East, Mumbai, India – 400069

Reach us

contact@iorta.in

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